FAQs

How much is shipping?

Contiguous U.S. purchases of $65 or more receive free shipping. For purchases under $65 shipping will range from $8-$10. 

How long will my package take to arrive?

We use priority mail shipping which aims to deliver your products within 2-3 business days. During the warmer months, we only ship on Monday - Wednesday.

What if there's something wrong with my candle?

While we do our best to ensure each candle meets our quality standards we understand things happen. If you have any issues, please don't hesitate to contact us. Milkglasscandle@gmail.com. You can also check out our return and exchanges page for more details. 

Why do I need to keep track of when my package is expected to arrive?

We suggest tracking your package so that your candles are not left outside in the heat for an extended period of time. We only ship candles on Monday - Wednesday during the warmer months to keep packages out of hotter zones as much as possible. 

Are Milkglass candles 100% soy?

Yes! Our candles are 100% soy wax. No additives, just wax. 

Are Milkglass candles clean?

Our candles contain no paraffin. Our wax is 100% organic, non-gmo, soy. Our fragrances are phthalate free, because that stuff doesn't belong in candles! They are also free from harmful reproductive and respiratory toxins. Most of our fragrance oils contain essential oils too! Our wicks are double braided cotton and are zinc and lead free. So yes, our candles are clean! 

My candle has a small hole on top after burning.

100% soy wax is incredibly susceptible to minor blemishes and air pockets. The small hole you might see is just an indication that your candle is, in fact, 100% soy. 

My candle arrived and appears to be a slightly different color on one side.

Every Milkglass candle is inspected prior to shipping to ensure they meet all of our quality standards. This slight "discoloration" is actually just the candle pulling back from the glass jar which may happen during shipping. This will not effect the quality of your candle at all. 

When will Milkglass release new candles?

New scents will be released seasonally, but sometimes we get a bit excited and release a new scent, just because. 

What is "One More Home"?

Every day, we want to see our candles in one more home so we can help bring one more (child) home through adoption. "One More Home" represents our collection of keepsakes and gifts as well as our adoption partnerships and annual adoption grant. For more information, please e-mail milkglasscandle@gmail.com.